Reference

Explore Our Legal Terms Before You Start

pubgtoto login operates under a clear legal framework designed for Indonesia, where access and eligibility depend on local law.

Jurisdiction-aware termsYour data rights protectedDANA, OVO, GoPay, QRIS coveredAccount security commitments24-hour policy support
pubgtoto login Explore Our Legal Terms Before You Start
LEGAL CONTACT PATHS

Open a Legal Query Through These Channels

When you have a question about our terms, a data request, or a concern about how your account information is handled, reaching us is straightforward.

Live Chat — Policy Queue Start a chat via your account dashboard, select 'Legal & Policy' from the topic menu, and a compliance-trained agent joins within 10 minutes during operating hours of 08:00–24:00 WIB.
Email — Legal Team Send your data-access request or terms dispute to our legal inbox. We confirm receipt within one hour and issue a full written response within one business day, Monday through Saturday.
Account Help Centre Log in, navigate to Settings → Legal & Privacy, and submit a structured form. This route auto-attaches your account ID so we can pull your data record and respond faster than an open email.
DATA AND SECURITY

See How We Handle Your Account Data

We treat the security and privacy of your account information as a core operational responsibility, not an afterthought.

Data We Collect

We collect your registration details, transaction records from DANA, OVO, GoPay and QRIS, and session logs. We do not sell this data to third parties. It is used solely for account management and compliance with applicable regulations.

Cookie Policy

We use functional and analytics cookies to keep your session active and measure page performance. You can adjust cookie preferences in your browser settings at any time; disabling them may limit access to certain account features.

Account Security

Your account is protected by two-factor authentication, which you can activate under Settings → Security. All password resets are confirmed via the registered email or phone number before any access is granted.

Data Retention

We retain your account and transaction records for the period required under applicable Indonesian financial regulations. Once that retention window closes, your data is deleted from active servers within 30 days.

Right to Access and Correction

You can request a full export of the personal data we hold on you. Submit the request through Settings → Legal & Privacy or email our legal team. We deliver the export within five business days of verification.

Account Closure and Data Removal

If you close your account, we anonymise personally identifiable data within 60 days unless a legal hold applies. Active balance or pending QRIS transactions must be resolved before closure is processed.

Switch to the Answer You Need

The questions below cover the legal and policy points we hear most often from people in Indonesia who are exploring, opening or managing an account with us. If your question is not covered here, our legal support team is reachable via the contact paths listed above and aims to respond within one business day.

Access to our platform depends on local law. We encourage you to verify your eligibility under the regulations applicable in your region before creating an account. We cannot provide individual legal advice on this matter.

Our terms are drafted with Indonesian-resident users in mind. Where jurisdiction is relevant to a specific dispute — for example, a DANA or GoPay transaction issue — we reference the applicable local legal framework in the relevant clause of our terms.

Log in and go to Settings → Legal & Privacy, then select 'Request Data Export'. Our team will verify your identity and deliver a full data package to your registered email within five business days.

Yes. Once your account is closed and all pending transactions — including any outstanding OVO or QRIS withdrawals — are settled, we anonymise your personally identifiable data within 60 days, subject to any mandatory legal retention requirements.

We send a notification to your registered email at least seven days before any material change takes effect. The updated terms are also posted on this page with a revision date. Continued account use after that date means you accept the new terms.

Dispute records are retained for as long as the case is open plus any statutory period after resolution. This ensures we can provide accurate documentation if a dispute escalates to a formal complaint. You can track open disputes in your account dashboard.

Reach our legal team directly via the Legal & Policy live chat queue or by email. We commit to a written response within one business day. If you remain unsatisfied, you may escalate to the relevant Indonesian consumer protection body where local law permits.